Troubleshooting & Repair

We Have the Experience

SMC-Roe factory trained service technicians have years of experience troubleshooting and repairing all makes and models of vivarium equipment. Our expert field service technicians can be onsite within 24 hours to diagnose and resolve your equipment issues. Our replacement parts are 100% non-proprietary and cost effective. Our mission is to provide our customers the service they require with minimal downtime.

Our local, onsite service areas currently include the following states:

  • New York
  • Pennsylvania
  • Ohio

In addition, we have service partners in the following areas:

  • California
  • Washington
  • Oregon
  • Colorado
  • Missouri
  • Wisconsin
  • Nevada
  • Illinois
  • Michigan
  • Indiana
  • Iowa
  • Minnesota
  • North Carolina
  • Virginia
  • Washington DC
  • Delaware
  • Maryland
  • Massachusetts
  • Connecticut
  • Vermont
  • Rhode Island

If your location is not listed, please call us at 866-867-7660 and we will address your concern specifically.