Customer Satisfaction

We Care About Our Customers

At SMC-Roe, we believe in taking care of our customers. We provide 24/7 lifetime phone technical support on all SMC-Roe equipment, as well as in person technical support provided by our service team, onsite within 24 hours of request! SMC-Roe technicians are trained in house, and have years of experience servicing and
repairing vivarium equipment!

SMC-Roe has a proven track record and will be more than happy to provide references from our many satisfied customers. The right service company can provide
confidence not only in the equipment, but that expensive downtime and equipment malfunctions will be a thing of the past. SMC-Roe prides itself on the idea that keeping
equipment working at peak performance 24/7 is critical!

Our mission

Is to be the most attractive provider of vivarium washroom equipment by providing the highest quality equipment, company wide customer service and contributing to the continued development of a higher standard of care for laboratory animals.